You sent me an email for upgrading a Specific Product firmware. What now?

The files were emailed in a compressed format, and they must be un-compressed before they are used. Here’s how to do that:
Save the file. Saving it to the desktop is handy.
Since our email blocks .zip files, the file extension (the last three letters) were changed to something else. Re-name the file to (filename).zip.
Extract the files by right-clicking on the file, then selecting “extract all”.
Store the extracted files into “C:\Program Files\R.L. Drake Digital Headend Control”.
NOTE: If a “text” file was sent, follow the instructions there.