I’ve properly opened the files you emailed for upgrading the product firmware, and it still doesn’t work. What now?

A good place to start is to check that the Headend Control Program is recognizing the product. Here’s how:

  1. Get to the Headend Control window that displays readings of your headend. Be sure you have tab-selected your equipment (MEQ1000, SCT860, etc).
  2. Are there values showing in the equipment windows? If so, this means the Headend Program is correctly connected. If the windows are BLANK, this needs to be resolved before going further. See the FAQ for this.